Refund Policy

This Refund Policy explains how Jinubify approaches refund requests for our digital products, services, and engagements. It is designed to be transparent and fair to both our clients and our team.

By purchasing or using any paid service from Jinubify, you agree that you have read, understood, and agree to be bound by this Refund Policy, in addition to our Terms of Service and Privacy Policy.

Refund eligibility depends on the nature of the service or product purchased. In general, refunds may be considered for:

• • subscription-based services billed on a recurring basis;
• • one-time digital services or packages that have not yet been fully delivered;
• • accidental or duplicate payments made for the same service.

Some offerings may have specific refund terms communicated at the time of purchase. Where those terms differ from this policy, the specific terms will prevail.

To be considered, refund requests must generally be submitted within a reasonable timeframe from the date of purchase or renewal. Unless otherwise stated in a specific offer:

• • subscription renewals are typically reviewable within a short window after billing;
• • one-time service fees are typically reviewable prior to substantial work being completed.

We may decline refund requests submitted long after the original transaction date, especially where services have already been fully delivered or consumed.

Refunds are not automatic. We evaluate each request based on the context and may approve a refund where, for example:

• • the service was not delivered as described due to an issue on our side;
• • a technical problem prevented you from accessing or using the service and could not be resolved;
• • a billing error, such as a duplicate charge, occurred.

We may request additional information to understand the situation and may offer alternatives such as service credits or adjustments where appropriate.

Certain fees and services are generally non-refundable, including but not limited to:

• • work that has already been completed or delivered as agreed;
• • bespoke or custom development work that cannot be reused;
• • third-party costs, licences, or advertising spend paid on your behalf;
• • instances where you choose to discontinue a project for reasons unrelated to our performance.

Where possible, we will communicate any non-refundable elements before you commit to a purchase or engagement.

If you believe you are eligible for a refund, please contact us as soon as possible with the following information:

• • your full name and contact details;
• • the email address associated with your account or purchase;
• • the invoice number, order ID, or other proof of payment;
• • a brief description of the issue and why you are requesting a refund.

This information helps us review your request quickly and accurately.

Once we receive your refund request, we will acknowledge it and conduct an internal review. In most cases, we aim to provide an initial response within a reasonable number of business days.

During this review, we may contact you for clarifications or additional context. After our assessment, we will inform you of the outcome and any next steps, which may include a refund, partial refund, service credit, or an explanation of why a refund cannot be granted.

Approved refunds are typically processed using the same payment method that was used for the original transaction, where technically feasible.

Once processed on our side, it may take additional time for your bank, card issuer, or payment provider to post the funds to your account. These external processing times are outside of our control.

If you initiate a chargeback or payment dispute with your bank or payment provider, we may suspend access to your account or services while the matter is investigated.

We strongly encourage you to contact us first to attempt to resolve any billing or service concerns directly. In many cases, we can address issues more quickly and constructively this way.

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable laws. Any changes will be posted on this page with an updated "Last updated" date at the top.

Your continued use of our services after any changes become effective constitutes your acceptance of the updated policy.

If you have any questions about this Refund Policy or would like to request a refund, please reach out to us and we will do our best to help.